I received a letter (in French) from a Quebec governmental agency in September of 2010. They had been trying to reach me, my phone was disconnected, can I please call them as it’s a matter of extreme importance.
I called the next day, leaving all my new contact information so that they could call me back about this matter of extreme importance.
I called again 2 weeks later, and then a month later, and then I figured, I should just leave it – if it’s truly important they will call me.
The lady just called me back. She apologized for taking so long – and she actually said “I forgot to call you back” – what? No civil servant double speak about being swamped? “I forgot” – I am horrified!!
No matter who you work for, you never say you forgot about a client or a customer – since when did that become ok??