Oh so professional – NOT!!

I received a letter (in French) from a Quebec governmental agency in September of 2010. They had been trying to reach me, my phone was disconnected, can I please call them as it’s a matter of extreme importance.

I called the next day, leaving all my new contact information so that they could call me back about this matter of extreme importance.

I called again 2 weeks later, and then a month later, and then I figured, I should just leave it – if it’s truly important they will call me.

The lady just called me back. She apologized for taking so long – and she actually said “I forgot to call you back” – what? No civil servant double speak about being swamped? “I forgot” – I am horrified!!

No matter who you work for, you never say you forgot about a client or a customer – since when did that become ok??

4 responses to “Oh so professional – NOT!!

  1. Are you truly upset that she didn’t lie to you?

  2. I think we should give her some credit for being honest.

  3. I work for a state sponsored program and it is better fess up then lie. My clients more readily except an honest appoligy then a made up what ever. I know when there are paper work gliches and they lie I dislike it. I prefer the ‘I forgot’ to ‘I faxed it and it dissapeared into into the machine’ or the ever popular ‘the kids colored on it’.

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