We are loyal Stop and Shop (New City) customers. We aren’t such fans of their produce section but the rest is reasonably priced. One reason we keep going there is their customer service. I blogged a year or two back about them when they opened, and they haven’t let their standards slip since then.
We did our back-to-chametz shop yesterday, and I picked up an eyeliner to add to the cart, as well as a nightlight for the puppy.
We got home, unpacked it all, bag after bag after bag. Then we realized – no eyeliner, no nightlight. (The idea of me walking around without eyeliner was just horrifying…. 😉 ) However, we did pay for them.
We called and they told us to come in. We did so, showed our receipt to the clerk, picked up a new eyeliner and nightlight, and they waved us through. We could totally have been lying in the hopes of getting stuff for free, but they trusted us.
Truth is, if the other items show up, we will return them to the store. I was just so surprised at how trusting they were.