Remember my rant about passport pictures? Initially I got a standard email saying thank you for your email, here is 7000 bonus points for your Optimum card (in store card that accumulates points towards money off), sorry for your trouble. I just received the following email now.
Dear Hadassah Sabo,
I apologize for any inconvenience that you experienced. Concerning your complaint for the passport pictures:
The official Pharmaprix policy is that we do take passport pictures of children. However, it takes a person with a degree of expertise to take the pictures due to the fact that many children passport pictures are in fact rejected by the passport office for reasons such as poor lighting or shadows in the background. Currently, we do not have a professional in place at our [local] store.
We take customer complaints very seriously here at the [local] Pharmaprix, so we will be sending our staff for training so that we can better serve you in the near future.
Sorry for any and all inconveniences.
Gérant Adjoint-Expérience Client
Am I satisfied with this? I guess so – it addresses the issue and they have promised to take further steps to improve their service. Should I expect more?